These Terms and Conditions ("Terms") govern your access to and use of the LGX website, customer portal, and services, and constitute a binding agreement between you and Limitless Graphix, LLC, doing business as LGX ("LGX," "we," "us," or "our"). By visiting our website, submitting a quote request, uploading artwork, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
1. Our Services
LGX designs, fabricates, produces, and where applicable installs commercial signage, custom apparel and uniforms, commercial print materials, and branded promotional products. Services may be provided directly through our production facility, through our website and customer portal, or through our online promotional products store. The specific scope, materials, pricing, and timeline for any project are set out in the written quote, proposal, or order confirmation provided to you and are incorporated into these Terms by reference.
2. Quotes, Estimates & Pricing
- Quotes and estimates are based on the information, specifications, and files you provide at the time of the request and are subject to change if the scope, quantity, materials, or artwork changes after the quote is issued.
- Unless stated otherwise in writing, quotes are valid for thirty (30) days from the date issued. Pricing is not guaranteed after that period due to fluctuations in material, labor, and freight costs.
- A quote is not an order. Production does not begin until you have approved the quote or order confirmation, approved any required proof, and, where applicable, submitted the required deposit.
3. Proofs & Approvals
For most custom work, we will provide a digital proof, mockup, or physical sample for your review before production begins. You are solely responsible for reviewing the proof carefully for accuracy, including spelling, color, sizing, quantity, and placement. Once you approve a proof — whether by written confirmation, electronic signature through the LGX Customer Portal, email, or verbal authorization we confirm in writing — LGX is not responsible for errors that were present in and approved on that proof. Any changes requested after approval may result in additional charges and delayed delivery.
4. Artwork, File Submissions & Intellectual Property
When you submit artwork, logos, designs, or other files to LGX — including through our website's art upload feature — you represent and warrant that you own the rights to that material or have obtained all necessary permissions and licenses for it to be reproduced, and that its use does not infringe on the rights of any third party. You retain ownership of your artwork and brand materials.
By submitting artwork or placing an order, you grant LGX a limited, non-exclusive license to reproduce, modify as reasonably necessary for production (for example, vectorizing or color-separating a file), and store your artwork solely for the purpose of completing your order and any approved reorders. LGX may photograph or display completed work — including signage, apparel, and finished projects — for portfolio, marketing, and promotional purposes, unless you notify us in writing that you'd like your project excluded.
LGX retains ownership of original design work, layouts, and production files it creates, unless otherwise agreed in writing. Print-ready production files (such as vector cut files or embroidery digitizing files) may be provided to you for an additional fee upon request.
5. Payment Terms
- Custom orders typically require a deposit before production begins, with the remaining balance due upon completion, prior to delivery, shipment, or installation, unless other terms have been agreed to in writing.
- Accepted payment methods will be provided at the time of invoicing.
- Late or unpaid balances may result in delayed delivery or installation and storage fees, and may be referred for collection. Any reasonable costs of collection, including attorneys' fees, may be added to the amount owed to the extent permitted by law.
6. Production Timelines & Delivery
Estimated production and installation timelines are provided in good faith based on standard scheduling at the time of your order but are not guaranteed. Timelines may be affected by artwork approval delays, material availability, weather (particularly for outdoor installations), permitting requirements, site access, and other factors outside our reasonable control. For signage installations, you are responsible for ensuring safe and reasonable access to the installation site and for obtaining any landlord, homeowner association, or property owner approvals not otherwise handled by LGX as part of your project scope.
7. Cancellations & Changes
Orders may be cancelled prior to proof approval and the start of production for a full refund of any deposit, less any costs already incurred (such as custom material ordered on your behalf). Once production has begun, deposits are generally non-refundable, as they cover materials, labor, and production time already committed to your order. Custom, made-to-order products generally cannot be cancelled, returned, or refunded once production has started, except where the finished product does not conform to the approved proof or order specifications.
8. Warranty & Limitation of Liability
LGX stands behind the workmanship of what we fabricate and install. If a defect in materials or workmanship becomes apparent under normal use within a reasonable period after delivery or installation, contact us and we will evaluate the issue and, at our discretion, repair, replace, or issue an appropriate credit for the affected item. This workmanship assurance does not cover damage caused by misuse, improper care, normal wear and tear, unauthorized alteration, acts of nature, or installation performed by parties other than LGX.
Products sourced from third-party manufacturers — including blank apparel, promotional merchandise, and hardware — are subject to the manufacturer's own warranty, if any, rather than a warranty from LGX.
To the fullest extent permitted by law, LGX's total liability for any claim arising out of or related to our services is limited to the amount you paid for the specific product or service giving rise to the claim. LGX is not liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption, arising from the use of our products or services.
9. Customer Portal & Account Use
If LGX provides you with access to the customer portal, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized use of your account. You agree to use the portal only for its intended purpose — reviewing quotes, proofs, invoices, and orders — and not to attempt to access information belonging to other customers.
10. Website Use
You agree not to use the LGX website in any way that violates applicable law, infringes on the rights of others, introduces malicious code, or attempts to gain unauthorized access to our systems. We may suspend or terminate access to the website or customer portal for any user who violates these Terms.
11. Indemnification
You agree to indemnify and hold LGX, its owners, and employees harmless from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of our services, or artwork or content you submit that infringes on the rights of a third party.
12. Governing Law
These Terms are governed by the laws of the State of Alabama, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or our services shall be resolved in the state or federal courts located in Alabama, and you consent to the personal jurisdiction of those courts.
13. Changes to These Terms
LGX may update these Terms from time to time to reflect changes in our services or for legal or operational reasons. The effective date below reflects when these Terms were last updated. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
14. Contact Us
Questions about these Terms can be directed to LGX at [email protected].