This Privacy Policy explains how Limitless Graphix, LLC, doing business as LGX ("LGX," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our website, request a quote, upload artwork, use the LGX Customer Portal, or otherwise interact with our business (collectively, the "Services"). By using our Services, you agree to the collection and use of information as described in this policy.
1. Information We Collect
Information You Provide to Us
- Contact information, such as your name, email address, and phone number, when you request a quote, submit artwork, or contact us.
- Project details, such as the products or services you're interested in, quantities, deadlines, and project notes.
- Files you upload, including logos, artwork, and design files submitted for production.
- Account information if you are issued access to the LGX Customer Portal, including login credentials and order history.
- Billing information necessary to process payment for your order, handled through our payment processing systems.
Information Collected Automatically
- Standard technical information such as your IP address, browser type, device type, and pages visited, collected through normal website server logs.
- Cookies or similar technologies necessary to operate password-protected areas of our website, such as the customer portal login.
2. How We Use Your Information
- To respond to quote requests, art submissions, and general inquiries.
- To prepare proofs, process orders, and manage production and delivery of your project.
- To communicate with you about your order, including invoices, proofs, approvals, and status updates.
- To operate and secure the LGX Customer Portal.
- To improve our website and services.
- To comply with legal, tax, and accounting obligations.
3. How We Share Information
LGX does not sell your personal information. We may share information with:
- Service providers who help us operate our business, such as web hosting, file storage, email delivery, and payment processing providers, solely for the purpose of providing those services to us.
- Manufacturers or suppliers, when necessary to fulfill an order for sourced promotional products or apparel.
- Professional advisors, such as accountants or attorneys, where necessary.
- Law enforcement or regulators, if required to comply with a legal obligation, protect our rights, or prevent fraud or harm.
4. Data Retention
We retain order records, project files, and account information for as long as reasonably necessary to fulfill the purposes described in this policy, including to support reorders, maintain business records, and comply with legal and tax obligations. You may request deletion of your information as described below, subject to our legitimate business and legal recordkeeping needs.
5. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee the absolute security of information transmitted to us.
6. Your Choices
- You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the information below.
- You may opt out of non-essential marketing communications from LGX at any time by contacting us or using the unsubscribe option provided in those communications. You will continue to receive transactional communications related to active orders.
7. Children's Privacy
Our Services are intended for business and commercial use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
8. Third-Party Links
Our website may link to third-party sites, including our promotional products store. This Privacy Policy applies only to information collected by LGX and does not cover the practices of third-party websites, which are governed by their own privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date below reflects when this policy was last updated. Material changes will be reflected on this page.
10. Contact Us
Questions about this Privacy Policy or requests regarding your information can be directed to LGX at [email protected].